| Question | Method proposed improvements | |
| Power on the LED does not light | ! Check that the power cord is properly connected. | |
| Machine stops printing and light Error light | ! Check for software setting or program command errors. !Check whether the machine is currently using the correct print mode. ! Check the label or ribbon is used up. ! Check if label is tangled. ! Check that the printer head is turned off (the print head assembly is not positioned correctly). ! Check if sensor is blocked by paper or stickers. ! Check for abnormal cutter function or no action(Cutter is installed)。 | |
| Printer starts printing, but nothing was printed on the label | ! Check the ribbon is placed upside down, or whether they apply. ! Select the correct printer driver. ! Choose the correct print mode. ! Select the correct label material and ribbon type. Print type. | |
| When printing, the label has tangled phenomenon | ! Clear tangle of label, if the printer head stuck on Thermal labels, use cleaning cards, alcohol pen or a soft cloth dipped in alcohol to remove the residual adhesive. | |
| Print, printed on the label only partial content | ! Check the label or ribbon is stuck on the printer head. ! Check if application software is wrong. ! Check if start position setting is incorrect. ! Check the ribbon has wrinkles. ! Check the ribbon supply shaft friction medium (rubber roller) for damage to be replaced, for replacement, please contact your reseller. ! Check the power supply is correct. | |
| When printing, label printing on the part of the incomplete | ! Check that the printer head is covered with glue or stain. ! Using built-in command ~ T check whether the print head prints complete. ! Check whether the use of poor quality supplies (Godex recommended supplies provided by the original)。 | |
| Print position does not match the expectations | ! Check the mobile sensor is covered by paper attached to it. ! Check the label adjustment lever is snapping roll edge. | |
| Printing, skipping labels | ! Check the label height setting is wrong. ! Check the mobile sensor is covered by paper attached to it. | |
| Printing is not clear | ! Check the print darkness setting is sufficient. ! The print head is covered with glue, carbon or stain. ! Ribbon and labels do not match | |
| When using cutter, label paper cutting cut errors | ! Check if label is skewed. | |
| When using cutter, label paper cut continuously | ! Check whether label thickness exceeds0.2mm。 | |
| When using cutter, label paper not cut or cut irregular | ! Check the cutter is closed. | |
| Use peel dysfunction | ! Check the label taken sensor is blinded by dust or paper attached to it. ! Check if label is properly installed |