Home > Troubleshooting > New Northern printer BTP-2200E/2300E FAQ
Addtime:2013-07-22
 3.5.1 Key configuration mode button Indicator function
Press Mode Key Function LED Status
Paper + Pause
Press the FEED] + [Pause] key power on, until buzzer sounds to let go and start playing
India simple parameter configuration menu and enter the simple parameter configuration mode
Three lights flashing alternately
First pressed after entering simple mode FEED key to confirm change the printer paper type power light flashes
Feed
Continue pressing FEED button paper type label paper, marking paper, switch between continuous paper See Appendix 3
The first time after entering simple mode press [Pause] key to confirm change the print mode to stop flashing
Pause
Press the Pause button to continue printing method in direct thermal, thermal transfer mode switching between see Appendix 3
Into a simple model for the first time the {Cancel} key to confirm the changes automatically load paper error light flashes
Cancel
Continue to press the {Cancel} key automatic paper in a paper automatically, no automatic switching between paper. See Appendix 3
Simple configuration parameters
Feed + Cancel
Press the FEED] + [Cancel] key to save the modified parameters and exit easy parameter configuration mode
Type, return to standby
Power lamp lit
Pause + Cancel
Press [Pause] + [Cancel] key on power until buzzer sounds to let go and start playing
India complex parameter configuration menu and enter the simple parameter configuration mode
Power lamp lit
Stop lights off
Error lights lit
Feed Press FEED key counterclockwise turn the main menu item or change the current directory to the directory entry parameter values ​​the power light flashes once
Pause
Press the Pause button to print the current configuration item to be changed; After changing the current item, press 【temporarily
Stop] key Print this has changed the configuration items and return to the first item in the configuration menu
Stop lights flash once
Cancel Press the {Cancel} key clockwise to turn the main menu item or change the current directory to the directory entry parameter value error light flashes once
Complex parameter configuration
Feed + Cancel
Press the FEED] + [Cancel] key to save the modified parameters and exit the complex parameter configuration mode
Type, return to standby
Power indicator light
Table 3.5.1-1
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3.5.2 Simple parameter configuration function
1) Press the FEED] + [Pause] key to boot until buzzer sounds to let go, enter a simple parameter configuration mode, then print out a simple
Parameter configuration menu (see Appendix 3);
2) reference to the schematic diagram of a simple configuration process parameters (see Appendix 3) configuration parameters need to be modified;
3) the configuration process can refer to the parameter value corresponding relationship with the indicator status (see Appendix 3) Confirm parameter values.
Below to modify the media type (continuous paper to the black mark paper) parameter configuration example describes a simple process:
Press the FEED] + [Pause] key power on, wait for the buzzer beeps to let go
Print out a simple parameter configuration menu
Press the FEED button to enter the Paper Type modify items, then only the power light is blinking (stop lights out / Error lights represented as continuous paper)
Press the FEED button once to label paper, press it again to the black mark paper
Press the FEED] + [Cancel] button to save and print out the configuration menus, check the correctness of the modified
Printer enters standby mode
Lights flashing cycle, waiting for the user to modify the parameters button to confirm
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3.5.3 complex parameter configuration function
1) Press [Pause] + [Cancel] key boot, until buzzer sounds to let go, to enter the complex parameter configuration mode, then print out the complex
Miscellaneous parameter configuration menu (see Appendix 4);
2) levels of directory entries and their parameters described in Appendix 4.
The following example describes the print density to modify complex configuration process parameters:
Press [Pause] + [Cancel] key buzzer sound power after waiting
Print out the complex parameters configuration menu
Enter the main menu and the default directory entry pointing to the first
Press [Cancel] key four times to point the print density
Press the Pause button to print out the concentration Menu
Press [Cancel] button to increase the density, press FEED key to decrease the concentration
Press the Pause button to print out the modified concentration Menu
Press the FEED] + [Cancel] button to save and print out the configuration menus, check the correctness of the modified
Printer enters standby mode
BTP-2100E user manual
5.7.2 print self-test page
Printer self-test page includes a printer and print head configuration sample test sample.
1) Turn off the printer and load the media, press and hold FEED key, turn power switch to the "-" position, when the buzzer sound
Release the FEED button, the printer paper feed and print a self-test page (proofs see Appendix 1);
2) Configuration proofs are given in the printer's current configuration information;
3) print head test sample to show the current status of the print head is intact.
5.7.3 Setting the Paper Type
Before printing, set the drive in the correct type of paper, pay attention while installing the roll paper type sensor correspondence. Can
Refer to the following table to choose from:
Driver paper type actual paper type sensor type
Continuous paper continuous paper strip reflective sensor
Non-continuous marking paper
Non-continuous black mark paper perforated paper
Non-continuous edge notch paper
Reflective sensor
Non-continuous label paper label transmissive sensor
Table 5.7.3-1
5.7.4 checkmark
l manual calibration function
1) Turn off the printer;
2) the media is installed;
3) Press and hold the Pause key, turn power switch to the "-" position, when the buzzer beeps, release the [Pause] key
Printer paper feed and start checking;
4) If the check is successful, the printer enters the standby state; if the check fails, the printer alarm, then please find:
Ø media installation is correct;
Ø Installing the printer's current paper type and paper type (can print self-test page view) are the same.
Note:
In the case of any of the following circumstances, the print media needs to be marked prior to check:
n the first installation using the printer;
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n The printer has not been used and reused;
n Replace with new types of rolls;
n sensor cleaning after first use;
n the printing process can not effectively identifying marks;
n The printer is a greater use of environmental change.
l automatic calibration function
Starting the print job, the printer will automatically compare the user to set the parameters of the printer that is currently stored parameters to determine whether
Start checking, the process is as follows:
1) set correctly in the printer driver paper type and page height;
2) send the print job, the printer identifies need for automatic calibration, the printer will take two to three labels for checkout, after successfully entering
Pause status, press the Pause button, the printer and print out the suspended state;
3) If the check fails, the printer will alarm:
Ø Make sure the paper is installed in the printer properties of the selected paper type is the same, if not identical, please change the positive
Indeed, re-print, the printer will restart automatically check;
Ø If the settings are correct checkout still fails, please refer to the manual verification completed paper check.
Note:
n parity is correct only if the printer can print properly.
n After the above steps and sensor cleaning, check if the printer can not detect the failure, please contact maintenance personnel
Department!
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7 printer routine maintenance
Monthly Follow the steps below to clean the print head, platen and sensor. If using harsh environment, may be appropriate to increase the printer routine maintenance times
Number.
7.1 printhead cleaning
When the print head either of the following situations occur, you should clean the printhead:
Ø print is not clear;
Ø feed, back paper noise;
Ø print head stuck a foreign body.
Printhead cleaning procedure is as follows:
1) Turn off the printer, open the top cover;
2) Lift the ribbon holder and find the print head, if immediately after printing, you should wait for the print head to cool completely;
3) cotton ball with alcohol (should be wrung out) wipe the print head surface dust, dirt;
4) Wait 5-10 minutes until alcohol volatilizes completely depressed ribbon holder and close the cover.
7.2 Sensor Cleaning
When the printer has any of the following conditions, you should clean paper mark sensor:
Ø During printing, the printer is out of paper error occasionally reported;
Ø printer does not alarm;
Ø not valid identification mark.
Marked paper sensor cleaning procedure is as follows:
l transmissive sensor
1) Turn off the printer, open the top cover;
2) Lift the ribbon holder found transmissive sensor;
3) cotton ball with alcohol (should be wrung out) wipe the surface of the transmissive sensor dust cover dust, dirt;
4) Wait 5-10 minutes until alcohol volatilizes completely depressed ribbon holder and close the cover.
l reflective sensor
1) Turn off the printer, open the top cover;
2) Lift the ribbon holder, find reflection sensor and remove the sensor cover;
3) cotton ball with alcohol (should be wrung) erase reflective sensor surface dust, dirt;
4) Wait 5-10 minutes until alcohol volatilizes completely depressed ribbon holder and close the cover.
7.3 Cleaning the platen
When any of the following conditions, you should clean the platen:
Ø print is not clear;
Ø feed, back paper noise;
Ø platen attached to a foreign body.
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Cleaning the platen as follows:
1) Turn off the printer, open the top cover;
2) Lift the ribbon holder, find the print roller, if immediately after printing, you should wait rollers to cool completely;
3) while rotating roller cotton ball with alcohol (should be wrung) erase platen surface dust, dirt;
4) Wait 5-10 minutes until alcohol evaporates completely, pressing ribbon holder and close the cover.
Note:
n The printer routine maintenance must ensure that power is off;
n do not allow metal objects by hand and touch the print head surface, using forceps and other tools can not scratch the print head, platen and sensor
Surface;
n Do not use gasoline, acetone and other organic solvents to clean the print head and rollers;
n marked paper sensor cleaning is completed, the paper should be re-calibration;
n Wait alcohol to dry completely, and then turn on the power to continue printing.
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8 Troubleshooting and Maintenance Methods
Printer fails, can refer to this chapter for the appropriate treatment. If the fault persists, contact your dealer or the manufacturer.
8.1 LED status indicator and buzzer
When the printer failure or abnormal condition occurs, the error indicator flashes, the buzzer sounds.
At this time a print job is stopped, the link between the host and the printer will be interrupted, check the indicator light flashes in sequence, and then refer to the following
Column method appropriate treatment.
Error indicator
Status
Cause Analysis Solution
Please lift the printhead printhead pressure
Micro switch fault contact maintenance personnel
Enter Illegal Instruction
Chain lightning twice
Print content beyond the set range
See "BPLA Programming Manual" to confirm and resolve
Exhausted or not installed roll paper roll paper roll
Jams Clearing jams
Roll surface is contaminated or damaged, please cross contamination or damaged part
Roll out of the paper mark sensor reinstalled roll
Marked paper sensor surfaces soiled cleaning paper mark sensor surface
Chain lightning three times
Media type and paper mark sensor type does not match the paper type setting in the printer driver matches the type of paper and the actual
Communication cable is not connected securely and reliably connect the communication cable
Chain lightning looked
Communication between the printer and the host computer settings do not match
The printer communication interfaces (eg: handshake mode, baud rate, data bits,
Stop bits, parity bit) is set with the same computer communication interface settings
Media type and sensor type does not match the paper type setting in the printer driver matches the type of paper and the actual
Mark paper in question (eg: missing tag or tag does not
Clear)
Mark height is less than the printer requires
The medium used to meet the requirements
Paper card in the channel, resulting in the accumulation of heat, printheads
Overheat
Clear paper jam, until the print head temperature dropped, check the print head test pattern is
No normal, if normal, can continue to work, or replace the print head. (Measured
See Appendix 1 for trying the case)
Print high concentration appropriate to reduce the print density
Chain lightning five under
Operating ambient temperature is too high, causing the print head overheat Please improved ventilation system return to normal after reducing the temperature
Of ribbon ribbon installed
Sync six clearing of the ribbon under the ribbon stuck
Replace the ribbon sensor ribbon sensor failure
Always contact your dealer or system errors contact the manufacturer
Table 8.1-1
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8.2 Print Quality Problems
Symptom Cause Analysis Solution
Printhead or printhead cleaning roller is dirty or print roller
Paper and ribbon does not match the recommended paper and ribbon
Low print density Increasing the print density setting
Ribbon and paper roll properly installed
Unclear or smeared print
Ribbon wrinkles
Adjust the printhead pressure, so that both ends of the uniform
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